Tuesday, September 15, 2009

Freedom Telework : Comprehensive Virtual call center to count on

At Freedom TeleWork we are constantly pushing the envelope to deliver up to our users the ultimate call center experience. We have looked to integrate every possible feature to deliver success to your company. Included with each seat is:

* Fully featured Voice mail
* Web Based access to Voicemail
* Music On Hold
* Unlimited Call Conferencing
* A Complete IVR system
* Recording of each Phone Call with conversion to an MP3 recording for each call to assist with quality control, audit and ongoing training of TeleWorkers

In addition the following features are standard with Freedom Standard and Pro Plans:

* Ability for an agent to call clients in succession from a database through a web-client
* Ability to display a script for the agent to read with fields like name, address, etc. filled-in
* Ability to set a campaign to auto-dial and send live calls to available agents
* Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server
* All calls are logged and statuses of calls are logged as well as agent time breakdowns
* Ability to transfer calls with customer data to a closer on the local system or a remote server
* Ability to open a custom web page with user data from the call per campaign
* Ability to autodial campaigns to start with a simple IVR then direct to agent
* Ability to park the customer with custom music per campaign
* Ability to send a dropped call to a voicemail box per campaign if no agent is available
* Ability to function as an ACD for inbound and closer calls
* Ability to take inbound calls grabbing CallerID
* Ability to have an agent take both inbound and outbound calls in one session(blended)
* Ability for agents to log in remotely and have calls redirected to any phone number
* Ability to start and stop recording an agent's calls at any time
* Ability to automatically record all calls
* Ability to call up to two other customer numbers in the same lead
* Ability to add custom call dispositions per campaign
* Dialing with TimeZone restrictions
* Dialing with Answering Machine Detection, also playing a message for AM calls
* Ability in Manual dial mode to preview leads before dialing
* Ability agents to be logged in remotely anywhere with just a phone and a web browser
* Multiple campaigns and lead-lists are possible
* Several real-time and summary reports available
* Real-time campaign display screens
* 3rd party conferencing
* 3rd party blind call transfer
* 3rd party conferencing with agent drop-off
* Ability for managers to listen-in on agent conversations
* Ability for managers to enter conversations with agents and customers
* Each user has their own login
* Web-based administration

Contact Us : http://www.freedomtelework.com

22158 Appleton Drive, Boca Raton, Florida 33428 , USA

Phone :: (646) 649-3811
(866) 529-7620

Email :: sales@freedomtelework.com